Need help with your AAMC account?
Many AAMC Services require a username and password in order to access content. If you need help registering for an AAMC account or need assistance with an existing account, please review the Frequently Asked Questions below. If you need additional assistance, select your Role and which Service you are trying to access. For inquiries other than account access, please refer to the Contact Us list of AAMC Services.
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What if the system will not allow me to reset my password?
If you clicked Forgot Password and were unable to successfully enter correct security question answers, you can have our system email you a link to reset your password. That email can only be sent to the primary email address we have for you (often the email address you used at account creation).
If you cannot access that email address our Account Help team can reset your password. Select your role and the service you are trying to access below to proceed.
How do I unlock my account?
You can unlock your account by resetting your password. Click Forgot Password on the sign in page to begin the process.
If you are unable to reset your password on your own our Account Help team can reset your password. Select your role and the service you are trying to access below to proceed.
My temporary password is not working.
Passwords are case sensitive. Please be sure you are entering the temporary password exactly as it appears.
If you copy and paste the password an extra space may get included. Try manually typing the temporary password instead of pasting. If you still experience difficulties, try using a different browser.
If the error persists our Account Help team can assist you. Select your role and the service you are trying to access below to proceed.
What should I do if I have multiple accounts?
AAMC requires each user to have only one account. Having more than one account might prevent you from accessing certain applications or linking your prior activity to current activity. To resolve this, we will consolidate your accounts and then provide you with your active AAMC account information.
If you are able to sign in to one of your accounts, log in, click your name in the top right corner of the screen and select My Account. From there select Account Security and follow the steps to report a duplicate account.
Alternatively, select the service you are trying to use below and submit the Account Help form. Include as much information as possible, including:
- All AAMC ID numbers
- Email addresses associated with the accounts
- Date of birth (MM/DD)
- Usernames for all accounts
What should I do if someone sent me an access code that has now expired?
If you received an access code from someone other than the AAMC (e.g. a test prep company or advisor), please contact the issuer of the code and request that a new access code be issued. The AAMC cannot assist you with access codes distributed by others.
Some access codes are the result of a purchase made on your behalf (e.g. by a parent or colleague). If your AAMC issued access code has expired, please create an AAMC account (if you have not done so already) and then contact us using the form below. Include the following information in the message:
- Purchaser's name
- Purchaser's email
- Product(s) you are unable to access
What browser should I use when accessing AAMC web sites and applications?
AAMC web sites and applications support the current versions of Chrome, Safari, Firefox and Edge. Some performance issues may exist with older versions of these browsers or unsupported browsers. For the best experience with AAMC web sites and applications, we recommended that you use a browser from our list of supported browsers.
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